Cookie Policy
This page explains what cookies xPlant uses, why we use them, and how you can control them. We keep this short and plain. If something is unclear, email support@xplantpro.com.
What are cookies?
Cookies are small files a website stores in your browser. They help us keep you signed in, remember your preferences, and measure app usage when you choose to allow analytics.
Essential cookies
Essential cookies are always on. Without them, the app cannot function safely. We use them for:
- Authentication and keeping you signed in to your workspace.
- Session security and protection against common attacks.
- Saving your cookie preferences so we do not ask again on every visit.
- Remembering small interface choices like theme and navigation state.
Optional analytics cookies
Whether optional analytics cookies are on when you arrive depends on the privacy law where you are. Where the law allows it, they are on until you turn them off. Where it requires your agreement first, including in the European Union and the United Kingdom, and anywhere we have not yet reviewed, they are off until you accept. A Global Privacy Control signal from your browser keeps them off unless you accept. You can change your choice at any time from Cookie Settings in the site footer. When analytics is on, it helps us understand:
- Which workspace features are used most often.
- How pages perform across devices and browsers.
- Where users get stuck so we can improve the experience.
- How visitors move through a page: when analytics is on, Microsoft Clarity records pointer movement, scrolling, clicks and taps on our public pages and replays them to us as session recordings and heatmaps. Text you type into a form is masked before it is recorded, and Microsoft processes the recordings under its own privacy terms.
Marketing cookies follow the same rule as analytics cookies. When they are on, a cookie may remember which advertisement brought you here, for up to 90 days, so we can tell that advertising platform a visit led to an enquiry. We do not sell your information.
Diagnostics and error logging
To keep the app safe and fix problems quickly, we record technical diagnostics when something goes wrong. Error and warning reports are treated as essential and are always collected. More detailed activity diagnostics are optional and only collected when you allow them. A diagnostic entry can include:
- What happened and on which page, plus a short error fingerprint.
- Your browser type and a temporary session identifier for that visit.
- The app version and release channel, to tell environments apart.
Diagnostics never include your lab notes, plant or culture details, SOP text, or any other content you enter — only technical signals about the app itself.
Manage your preferences
You can change your choices at any time from Cookie Settings in the site footer, and your selection applies immediately without a page refresh.
Removing cookies
Every browser lets you delete cookies. If you delete xPlant cookies, you will need to sign in again and set your preferences again. Refer to your browser help documentation for instructions.
Questions
Email support@xplantpro.com if you have questions about how we handle cookies, or read our full privacy policy for everything else.